Technology Review & Implementation Oversight
Where systems are live but not delivering benefits, Wycane conducts independent reviews to diagnose issues with configuration, adoption, governance, or workflow alignment.
We stabilise delivery, reset priorities, and help firms extract value without re-running entire projects.
Law Firm Use Case
Recovering Value from a Stalled Technology Implementation
Client Overview
A well-established law firm has recently implemented a major operational system as part of a broader transformation initiative. The investment is significant and was intended to improve efficiency, reduce cost, and modernise ways of working across the firm.
The system is live and in use, but leadership is concerned that the expected benefits have not materialised.
Challenge
Despite completing the implementation, the firm is not seeing measurable improvements. Lawyers and staff are frustrated, and confidence in the programme has declined.
Key issues include:
No demonstrable improvement in efficiency, time saved, or cost reduction
Low and inconsistent adoption across practice groups
Lawyers and support staff spending time working around the system rather than benefiting from it
Limited post–go-live engagement from the vendor that led the implementation
Fatigue following a large change programme that has not delivered visible outcomes
The firm recognises it has a live, heavily invested system that is underperforming and requires independent intervention.
Our Approach
Wycane is engaged to provide independent Technology Review & Implementation Oversight, focused on recovering value rather than restarting the original project.
Our approach includes:
Conducting a rapid but thorough review of how the system is configured, used, and supported in practice
Assessing alignment between the technology, actual workflows, and the firm’s operating model
Identifying gaps between intended benefits and real-world usage
Reviewing governance, ownership, and accountability for the system post-implementation
Re-establishing priorities focused on business outcomes rather than technical features
Where required, Wycane provides hands-on oversight to stabilise the environment and guide targeted remediation without disrupting ongoing operations.
Expected Outcome
The firm regains clarity and control over its technology investment, with:
Clear visibility of why the system is under-delivering
A prioritised remediation plan focused on adoption, usability, and workflow alignment
Defined ownership and governance for ongoing optimisation
Reduced reliance on lawyers to resolve system issues themselves
Probable Impact
The firm benefits from:
Improved utilisation of existing technology without further major capital investment
Lawyers able to refocus on billable work rather than system workarounds
Renewed confidence that technology investments can deliver real business outcomes
A repeatable oversight model to prevent future technology initiatives from stalling or under-performing
Is Your Technology Investment Delivering the Value You Expected?
Wycane provides independent review and implementation oversight to help firms recover value from underperforming systems - without restarting the programme.
