Practice Change Management
Wycane designs and implements structured change management tailored to partnership-led firms. We establish transformation governance, clarify accountability, lift adoption of existing systems, and manage change fatigue.
The focus is on behaviours, processes, and outcomes, ensuring investment translates into measurable improvement.
Law Firm Use Case
Practice Change Management for a Law Firm Transformation
Client Overview
A medium-sized law firm had invested in multiple technology and transformation initiatives to improve efficiency and modernise the practice. While the intent was clear, Partners were concerned that the firm was not realising the expected benefits from its investments, and that change efforts were becoming increasingly difficult to sustain.
Challenge
The firm was experiencing fragmented and uncoordinated change across the practice. Key challenges included:
Partners independently experimenting with new tools and ways of working, resulting in inconsistency and duplication.
A lack of governance around the introduction and use of new technology.
Inconsistent adoption of legal technology already purchased, leading to underutilised systems.
Technology investment without corresponding behavioural and process change.
Growing change fatigue among lawyers and support staff.
Weak transformation governance, with no single view of priorities, dependencies, or accountability.
As a result, the firm faced increasing frustration, lost confidence in transformation initiatives, and limited return on technology investment.
Our Approach
Wycane implemented a structured business change management approach tailored to a partnership-driven legal environment. Our approach included:
Establishing fit-for-purpose transformation governance, including decision rights, sponsorship, and escalation mechanisms.
Clarifying ownership and accountability for change initiatives across Partners, practice groups, and management.
Assessing current adoption levels and identifying barriers to effective use of existing legal technology.
Designing a pragmatic change and adoption plan focused on behaviours, processes, and outcomes rather than tools alone.
Implementing targeted communications, training, and engagement to address change fatigue and rebuild confidence.
The approach balanced Partner autonomy with firm-wide consistency, enabling progress without disrupting the firm’s culture.
Expected Outcome
Wycane delivered a clear, coordinated framework for managing change across the firm. The firm received:
A defined change governance and decision-making structure.
Clear prioritisation of transformation initiatives and technology investments.
Practical actions to lift adoption of existing systems before investing further.
A repeatable approach to managing future change initiatives.
Probable Impact
The firm now benefits from:
Improved adoption and value realisation from existing legal technology investments.
Reduced duplication and inconsistency across practice groups.
Greater confidence in the firm’s ability to deliver change without overwhelming teams.
Stronger transformation governance, enabling sustainable, firm-wide improvement rather than isolated initiatives.
Is Change Stalling Despite Ongoing Investment?
A pragmatic change management approach that lifts adoption, reduces fatigue, and restores Partner confidence in transformation initiatives.
