Law Firm Operations & Technology Assessment
Wycane conducts structured assessments of workflows, systems, integrations, and technology usage across the firm.
We identify operational bottlenecks, shadow IT, and risk, benchmark maturity against peer firms, and deliver a prioritised roadmap covering immediate stabilisation and longer-term improvement aligned to client service, efficiency, and cost control.
Law Firm Use Case
Law Firm Operations & Technology Assessment
Client Overview
Partners at a medium-sized law firm are increasingly concerned that their operations technology was no longer fit for purpose. While the firm has grown steadily and maintained a strong client base, there is no clear view of whether existing systems, tools, and ways of working are enabling or constraining future performance.
Challenge
There is concern that much of the software used across the practice was approaching obsolescence. Partners are aware that clients were expecting faster, more cost-effective service delivery, and there is growing anxiety that the firm was falling behind peer firms and client expectations.
In addition, there is limited visibility over technology usage across the practice, with some staff adopting unapproved tools and workarounds, creating operational, security, and compliance risks.
Our Approach
Wycane would conduct a comprehensive law firm operations and technology assessment, focused on understanding how technology supported (or hindered) day-to-day legal work. Our approach includes:
Mapping current operational workflows across key practice areas.
Reviewing core systems, software, and integrations used for matter management, document production, billing, and collaboration.
Assessing technology usage, including identification of shadow IT and unapproved tools.
Benchmarking the firm’s technology maturity against comparable firms and industry best practice.
Identifying opportunities for automation, simplification, and improved data use.
The assessment concludes with a prioritised roadmap, aligned to the firm’s strategic objectives, outlining short-term stabilisation actions and longer-term transformation initiatives.
Expected Outcome
Wycane would deliver a clear, evidence-based view of the firm’s current technology landscape and operational maturity. The firm will receive:
A clear assessment of which systems were fit for purpose and which posed future risk.
A prioritised technology and operations roadmap, aligned to client service, efficiency, and cost control objectives.
Practical recommendations to reduce reliance on unsupported tools and improve governance over technology adoption.
Probable Impact
The firm now benefits from:
Improved confidence at Partner level in technology decision-making.
Reduced operational and security risk through better visibility and control of tools in use.
A clearer pathway to improving turnaround times and cost efficiency for clients.
A foundation for future technology investment that supports growth, scalability, and client expectations rather than reacting to them.
Is Your Firm’s Operations and Technology Fit for What Comes Next?
Gain a clear, evidence-based view of whether your systems and ways of working are enabling performance—or holding it back.
